Perancangan Aplikasi Helpdesk Servis Software Dan Hardware Berbasis Web (Studi Kasus : PT. Karya Zirang Utama Semarang)
Abstract
Kata Kunci: Helpdesk,Sistem Informasi,berbasis web
Abstract : PT Karya Zirang Utama is a automotive Comppany. PT Karya Zirang use a computer system to support the activities of the company. Problems associated with information technology handled by the IT department. Problems management processes that still use manual recording method has one constraint among staff with other staff. Ussing manual method statements can not be done quickly. To simplify the IT department to manage incoming issues, they required applications that can handle the needs of IT. With Web-based information systems can be accessed using a web browser from a variety of operating systems. With the application of web-based systems can also be accessed from the branch office. The method used in the design of this application is the SDLC (System Development Life Cycle), which consists of several stages. The purpose of this research is the application of the helpdesk service web-based software and hardware that is used and useful for the work of employees of PT Karya Zirang Utama for IT-Departemnt.
Keywords: Helpdesk,information systems, web-based
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DOI: http://dx.doi.org/10.3112/speed.v7i3.1124
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